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Always keep copies of all documents, correspondence, emails so you can prove your complaint.
Anything you tell a bill collector will be used against you
Understand your rights and obligations around debt collection practices in BC and find out what you can do if you have a problem or complaint about debt collection activities.
The following is from the Consumer Protection BC department
Consumer Protection BC enforces debt collection laws in BC.
If you are being contacted by a collection agency and you reside in BC, here are some tips to help you understand what is and what isn’t permitted under the British Columbia Business Practices and Consumer Protection Act.
BC Collection agencies can:
BC Collection agencies cannot:
#307-3450 Uptown Blvd
PO Box 9244
Victoria, British Columbia V8W 9J2
Toll Free: 1-888-564-9963
THREATS OF LEGAL ACTION
If the collection agency or what appears to be their legal staff make written or verbal threats of legal action, have a lawyer send you a `draft` statement of claim or use other shady tactics report them to the Law Society of British Columbia. However you should never trust a law society to actually help you.
If a collection agency discloses your personal information to a 3rd party or is incorrectly reporting something on your credit bureau, make sure to contact this department to discuss the matter.
HOW TO MAKE A COMPLAINT AGAINST A BRITISH COLUMBIA COLLECTION AGENCY
"Official" BC Complaint Form to use when filing a formal complaint against a BC debt collector or collection agency
This is not legal advice, it is information
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